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Music and Memory

Music and Memory

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Support for Certified Organizations

Welcome to our support page. How can we help?

QUICKLINKS:

We are certified but our program is no longer active.

We’ve learned over the years that staff turnover is a reality, and the best way for an organization to stay connected with Music & Memory is to continually send new staff for training. For that reason, Music & Memory offers unlimited team training for all certified organizations. If your organization was certified in the past but is no longer active, we recommend you register your current team for Music & Memory certification. Don’t forget to choose ‘returning staff training’ in the registration form!

Keep in mind that your organization’s membership may have lapsed. The first year of Music & Memory unlimited training & support is included in the Music & Memory certification fee. After that, the organization needs to pay $200 annually to maintain access to these services, which include:

  • Unlimited staff team training
  • Program resources
  • Free music & equipment discounts
  • Monthly support webinar
  • Phone/Zoom/email support from Music & Memory

All of the above resources help to sustain a program in the long run. Staff come and go, but a program can sustain for years by continually accessing additional training.

If you are unsure about your organization’s membership status, you can email us and we’ll let you know or you can book an appointment to discuss over Zoom.

Our program is active but we need help.

Certified organizations in need of support are encouraged to contact Music & Memory via email or you can book an appointment to discuss over Zoom. 

Certified organizations in need of support are also encouraged to attend Sustaining Your Music & Memory Program, a monthly live support webinar designed to offer certified organizations additional support and resources to help sustain their Music & Memory programs. Running about one hour, the webinar covers effective implementation, new therapeutic benefits of favorite music, available resources, quick start tips, hygiene recommendations and music discovery in the age of social distancing. Sessions include Q&A. Click here to register for Sustaining Your Music & Memory Program.

We would like to know our membership status.

The first year of Music & Memory unlimited training & support is included in the Music & Memory Certification fee. After that, the organization needs to pay $200 annually to maintain access to these services, which include:

  • Unlimited staff team training
  • Program resources
  • Free music & equipment discounts
  • Monthly support webinar
  • Phone/Zoom/email support from Music & Memory

All of the above resources help to sustain a program in the long run. Staff come and go, but a program can sustain for years by continually accessing additional training.

If you are unsure about your organization’s membership status, you can email us and we’ll let you know or you can book an appointment to discuss over Zoom.

How do we register for Music & Memory training?

To register for the webinar, visit musicandmemory.org/registration. Don’t forget to have the names and emails of your team members ready to add to the form!

Once registration is submitted, you will be contacted by Music & Memory to remit payment.

If you a staff member or volunteer at an already certified organization, don’t forget to choose ‘returning staff training’ in the registration form!

For questions, email renewals@musicandmemory.org.

Where do I find Music & Memory program guides and other resources?

Access to Music & Memory program documents and other resources is provided via email invitation after the Music & Memory training concludes. If you are from a certified organization and do NOT have access, please email info@musicandmemory.org, and an invitation will be sent to you.

If you were already sent an invitation but do not know where to login, please click on Member Login in the top menu of our website.

Ask a Question

Request Renewal Invoice

Book an Appointment

Music & Memory offers ongoing support for certified staff to help programs succeed in the long term, including phone/Zoom support calls and a monthly support webinar, Sustaining Your Music & Memory Program, as well as an array of program guides and other resources on our website. 

Book a Support Phone/Zoom Call

Certified staff and volunteers in need of dedicated support are encouraged to book time to speak directly with Music & Memory staff. Offered in 30-minute increments, support calls offer a direct line to program best practices, problem solving, quick start tips, and resources.

Book a 30-Minute Meeting

Sustaining Your Music & Memory Program

Sustaining Your Music & Memory Program is a monthly live support webinar designed to offer certified organizations additional support and resources to help sustain their Music & Memory programs. Running about one hour, the webinar covers effective implementation, new therapeutic benefits of favorite music, available resources, quick start tips, hygiene recommendations and music discovery in the age of social distancing. Sessions include Q&A.

Register

Contact Music & Memory

Music & Memory is committed to providing you the support you need to run a successful program. Please use the below feedback form to let us know how you’re program is doing and how we can best support you. Thank you!

Name(Required)
Is your Music & Memory Program Up and Running?(Required)
Can you tell us more about your situation? Music & Memory will supply appropriate supports, so please be thoughtful about your needs.(Required)

Would you like someone from Music & Memory to give you a call to answer questions and provide support?(Required)
Has anyone from your Music & Memory team left the organization?(Required)
(If yes, we'll remove them from our records)
Please list who has left your organization.
First Name
Last Name
Email
 

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MUSIC & MEMORY, 160 FIRST STREET, PO BOX 590 MINEOLA, NY 11501, UNITED STATES CAREQUESTIONS@MUSICANDMEMORY.ORG

About MUSIC & MEMORY®

MUSIC & MEMORY® is a non-profit organization that helps individuals with a wide range of cognitive and physical conditions to engage with the world, ease pain, and reclaim their humanity through the use of personalized music.

By providing access and education, and by creating a network of Music & Memory certified organizations, we aim to make the therapeutic use of personalized music a standard of care throughout the health care industry.

Accountability

We are committed to financial accountability and transparency. Music & Memory has received silver level status at GuideStar. We’re also honored to be part of the Combined Federal Campaign #90590.

Copyright © 2023 Music & Memory
Music & Memory, Inc. (EIN #27-2098431) is a non-profit organization exempt under section 501(c)(3) of the Internal Revenue code.

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