Support for Certified Organizations
Welcome to our support page. How can we help?
QUICKLINKS:
We’ve learned over the years that staff turnover is a reality, and the best way for an organization to stay connected with Music & Memory is to continually send new staff for training. For that reason, Music & Memory offers unlimited team training for all certified organizations. If your organization was certified in the past but is no longer active, we recommend you register your current team for Music & Memory certification. Don’t forget to choose ‘returning staff training’ in the registration form!
Keep in mind that your organization’s membership may have lapsed. The first year of Music & Memory unlimited training & support is included in the Music & Memory certification fee. After that, the organization needs to pay $200 annually to maintain access to these services, which include:
- Unlimited staff team training
- Program resources
- Free music & equipment discounts
- Monthly support webinar
- Phone/Zoom/email support from Music & Memory
All of the above resources help to sustain a program in the long run. Staff come and go, but a program can sustain for years by continually accessing additional training.
If you are unsure about your organization’s membership status, you can email us and we’ll let you know or you can book an appointment to discuss over Zoom.
Certified organizations in need of support are encouraged to contact Music & Memory via email or you can book an appointment to discuss over Zoom.
Certified organizations in need of support are also encouraged to attend Sustaining Your Music & Memory Program, a monthly live support webinar designed to offer certified organizations additional support and resources to help sustain their Music & Memory programs. Running about one hour, the webinar covers effective implementation, new therapeutic benefits of favorite music, available resources, quick start tips, hygiene recommendations and music discovery in the age of social distancing. Sessions include Q&A. Click here to register for Sustaining Your Music & Memory Program.
The first year of Music & Memory unlimited training & support is included in the Music & Memory Certification fee. After that, the organization needs to pay $200 annually to maintain access to these services, which include:
- Unlimited staff team training
- Program resources
- Free music & equipment discounts
- Monthly support webinar
- Phone/Zoom/email support from Music & Memory
All of the above resources help to sustain a program in the long run. Staff come and go, but a program can sustain for years by continually accessing additional training.
If you are unsure about your organization’s membership status, you can email us and we’ll let you know or you can book an appointment to discuss over Zoom.
To register for the webinar, visit musicandmemory.org/registration. Don’t forget to have the names and emails of your team members ready to add to the form!
Once registration is submitted, you will be contacted by Music & Memory to remit payment.
If you a staff member or volunteer at an already certified organization, don’t forget to choose ‘returning staff training’ in the registration form!
For questions, email renewals@musicandmemory.org.
Access to Music & Memory program documents and other resources is provided via email invitation after the Music & Memory training concludes. If you are from a certified organization and do NOT have access, please email info@musicandmemory.org, and an invitation will be sent to you.
If you were already sent an invitation but do not know where to login, please click on Member Login in the top menu of our website.
Music & Memory offers ongoing support for certified staff to help programs succeed in the long term, including phone/Zoom support calls and a monthly support webinar, Sustaining Your Music & Memory Program, as well as an array of program guides and other resources on our website.
Book a Support Phone/Zoom Call
Certified staff and volunteers in need of dedicated support are encouraged to book time to speak directly with Music & Memory staff. Offered in 30-minute increments, support calls offer a direct line to program best practices, problem solving, quick start tips, and resources.
Sustaining Your Music & Memory Program
Sustaining Your Music & Memory Program is a monthly live support webinar designed to offer certified organizations additional support and resources to help sustain their Music & Memory programs. Running about one hour, the webinar covers effective implementation, new therapeutic benefits of favorite music, available resources, quick start tips, hygiene recommendations and music discovery in the age of social distancing. Sessions include Q&A.
Contact Music & Memory
Music & Memory is committed to providing you the support you need to run a successful program. Please use the below feedback form to let us know how you’re program is doing and how we can best support you. Thank you!
Covid-19 Support
To our healthcare professionals who continue to feel the impact of the pandemic, thank you for your continued efforts. If you are looking for in room activities to help reduce isolation and distress, please know that we continue to do everything we can to help certified organizations remain connected and equipped with the best resources for providing personalized music where it’s needed most.
Available Resources
In 2020, Music & Memory hosted a webinar for certified organizations to share ideas and updates regarding best practices for providing personalized music during this crisis, including methods for quickly starting a Music & Memory program, hygiene standards, music discovery in the age of social distancing, and additional support options and materials for immediate use. Watch the recording: COVID-19 Support Webinar. Download the guide: MUSIC & MEMORY® Hygiene Recommendations.
Download from our list of free genre-based playlists for use at home. Genre based playlists are not a substitute for a personalized playlist, but they do make for a solid starting point and something to build from during the music discovery process.
Top Country 1940-1969
Top Jazz 1940-1969
Top Broadway 1940-1969
Top Gospel 1940-1969
Top Big Band 1940-1969
Top Crooners 1940-1969
For more information about how to make a personalized music playlist, please see our free guide How to Make a Personalized Playlist for a Loved One at Home.
For certified organizations, please be aware that we offer a Tablet Engagement Training which is free for your entire team. This 60-minute live webinar provides instructions for combating social isolation using tablets, via a combination of social engagement apps and personalized music. For more information, please visit our training page.
Civil Money Penalty Reinvestment Program
One of the most heartbreaking realities of the Covid-19 pandemic has been the disconnection between residents living in senior living communities and their families. CMS, through their Civil Monetary Penalty (CMP) Reinvestment program, is making it extremely easy for skilled nursing communities to purchase tablets to help address this isolation. This initiative has been structured to make the application easy to complete and there are no reporting requirements if you receive funding.
Here are the main criteria:
- You are a skilled nursing community that is eligible to receive Medicaid funding for your residents.
- You are allocated up to $3,000 per community, with a ratio of one tablet for every seven to ten residents.
- You commit to use the tablets to reduce isolation, primarily through video chat.
- You have a sufficient level of internet connectivity throughout your community.
- Submit the application to your state CMP contact*.
Click here to apply for funding
Click here to view a sample application
